Contact information
Contact Information
Last updated: September 10, 2026
At Nexantrix, we are committed to providing you with an excellent shopping experience and fast, friendly, and efficient customer service.
If you have any questions about a product, an order, the status of a shipment, or any other matter related to our store, we will be happy to assist you.
Contact Details
Phone
🔴 📞 +57 313 2566795
Location
📍 Ibagué, Tolima, Colombia
Customer Service Hours
Our customer service team responds to inquiries:
Monday through Friday
9:00 a.m. – 6:00 p.m. (UTC-5)
We generally respond to all messages within 24 business hours.
Before Contacting Us
To help us assist you as quickly as possible, we recommend including the following information:
- Your full name.
- Your order number (if you have already made a purchase).
- A detailed description of your inquiry.
- Photos of the product (if your inquiry is related to an item you received).
Our Commitment
At Nexantrix, we believe that excellent customer service is just as important as offering quality products.
We will always work to provide you with fast, clear, and satisfactory solutions.
Thank you for trusting Nexantrix!