Shipping policy

SHIPPING POLICY

Last updated: July 2026

Thank you for shopping with Nexantrix.

We are committed to providing reliable international shipping and keeping our customers informed throughout the delivery process.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing times may be extended during holidays, promotional periods, or due to high order volumes.

2. Shipping Times

Estimated delivery times vary depending on the destination country.

Typical delivery times are:

• United States: 7–15 business days
• Canada: 7–15 business days
• United Kingdom: 7–15 business days
• Australia: 8–18 business days
• New Zealand: 8–18 business days

These are estimated delivery times only and are not guaranteed.

3. Shipping Costs

Shipping costs are displayed during checkout before payment is completed.

We may occasionally offer free shipping promotions on selected products or minimum purchase amounts.

4. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking information.

Please allow 2–5 business days for tracking information to become available.

5. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local authorities.

These charges are the responsibility of the customer unless otherwise stated.

6. Delayed Deliveries

While we work with trusted logistics partners, delays caused by customs inspections, weather conditions, carrier disruptions, or other circumstances beyond our control may occasionally occur.

Nexantrix is not responsible for delays once the shipment has been handed over to the shipping carrier.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, please contact us immediately at:

contact@nexantrix.com

Once an order has been shipped, we cannot guarantee that the address can be modified.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and provide an appropriate solution.

9. Contact Us

If you have any questions regarding shipping, please contact us:

contact@nexantrix.com