Shipping policy
Shipping Policy
Last updated: September 10, 2026
At Nexantrix, we work with carefully selected international logistics providers to deliver innovative products to customers around the world. Our goal is to ensure that your order arrives safely and as quickly as possible.
Order Processing
All orders are processed within 1 to 3 business days after payment has been successfully confirmed.
During periods of high demand, special promotions, or holidays, processing times may be slightly extended. In the event of significant delays, we will keep you informed.
Estimated Delivery Times
Delivery times depend on the destination country and the logistics provider.
Estimated delivery times are:
🇺🇸 United States: 10 to 21 business days
🇨🇦 Canada: 10 to 15 estimated days
🇬🇧 United Kingdom: 10 to 15 estimated days
🇦🇺 Australia: 10 to 15 estimated days
🇳🇿 New Zealand: 10 to 15 estimated days
These delivery times are estimates and may vary due to external factors such as customs procedures, weather conditions, high logistics demand, or circumstances beyond our control.
Shipping Costs
For orders shipped to the United States, we offer free shipping. For other destinations, any applicable shipping costs will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive an email with the corresponding tracking number.
Please note that tracking information may take 2 to 5 business days to be updated by the carrier.
You can check the status of your shipment at any time using the tracking number provided.
Customs, Taxes, and Import Fees
Depending on the destination country, local authorities may apply taxes, duties, or import fees.
Unless expressly stated otherwise, these costs are the responsibility of the customer.
Delivery Delays
Although we work with reliable logistics providers, occasional delays may occur due to:
- Customs procedures.
- Weather conditions.
- High logistics demand.
- Transportation service disruptions.
- Circumstances beyond Nexantrix's control.
Once the order has been handed over to the carrier, Nexantrix cannot guarantee an exact delivery date.
Incorrect Shipping Address
It is the customer's responsibility to provide a complete and accurate shipping address.
If you notice an error after placing your order, please contact us immediately at:
If the order has not yet been processed, we will do our best to correct the address.
Once the order has been shipped, we cannot guarantee that the delivery address can be changed.
Lost or Damaged Orders
If your order arrives damaged or the carrier confirms that the package was lost during transit, please contact us as soon as possible.
Our team will work directly with the logistics provider to investigate the case and provide an appropriate solution, which may include:
- Reshipping the product.
- A full refund.
- Another solution agreed upon with the customer.
Unclaimed Deliveries
If an order is returned to the sender due to:
- An incorrect address provided by the customer.
- Failure of the recipient to respond.
- Failure to claim the package within the timeframe established by the carrier.
Nexantrix may charge the shipping costs again to arrange a new shipment.
Countries We Ship To
We currently ship to destinations available during the checkout process. Shipping availability may vary depending on the country, product, and our logistics providers.
If your country appears as available during checkout, it means that we are currently able to process orders to that destination.
Contact
If you have any questions regarding your shipment, we will be happy to assist you.
Nexantrix
🔴 📞 +57 313 2566795
📍 Ibagué, Tolima, Colombia